Customer Relationship Management

Job Description

1. Guide customers through product usage, answer questions and collect feedback to improve satisfaction.
2. Identify and address cancellation concerns with personalized calls, converting lost orders into sales.
3. Identify trends and root causes of returns, cancellations, and other issues to improve processes.
4. Implement strategies to retain key customers, drive repeat purchases, and improve retention rates.
5. Collaborate with cross-functional teams (sales, marketing, operations) to optimize customer experience.